Org behavior Assignment Example | Topics and Well Written Essays - 500 words - 3

Org behavior - Assignment Example Less-sophisticated technological systems may allow for a flatter, horizontal structure that provides employees with more autonomous function. Employees in the organization may not have the tacit knowledge that some experts in the organization hold and do not always have access to face-to-face interventions with knowledge experts. Therefore, they become dependent on data from technology systems in order to guarantee effective knowledge transfer, such as using enterprise resource planning software to gain valuable real-time data occurring in the organization. For instance, customer service can access software to determine current inventory levels in order to ensure order fulfillment. This knowledge source (CSR) now holds knowledge no other individual in the organization carries from external sources. They can take this technology-driven knowledge to consult with production to temporarily double output in order to meet future demand. Technology maintains â€Å"a crucial role in enabling knowledge-centric practices† (Dataware Technologies, 2008, p.2). Having an understanding of the external market is one competency providing competitive advantage. Many organizations rely on differentiation strategies in order to build a brand that stands out uniquely from competitors. In order to create a more effective service model or product concept, the organization needs to conduct market research on consumer attitudes, behaviors, and needs to align operations and service to deliver these outputs. Another core competency is creating a unified organizational culture, using transformational leadership to gain commitment, loyalty and employee satisfaction (Fairholm, 2009). Human capital development in terms of coaching and training using elements of transformational style can give employees more transferrable knowledge within the organization and attitude that focuses on service excellence and total quality management of outputs. Being